Usuario discusión:IVIDMCCORP
Jose Manuel Garcia[editar]
Jose Manuel Garcia was an Mexican businessman and charismatic pioneer DMC in Mexico
Visionary, Founder & President at IVI Destination Management | Mexico, Argentina, Brazil, Costa Rica, DomRep & Panama.
Career[editar]
IVI Destination Management - LATAM, Cancun Headquarters public company; 51 to 200 employees Travel and Tourism
Since November 1986 'We make YOU look GREAT"
Visionary, Founder & President
Founder
Friends of the Maya Foundation
October 1986 – Present
Visionary and Creator
Founder
DQuestar.com
September 1986 – Present
Visionary, Founder & President
Founder
Friends of the Maya Foundation
October 1986 – Present
Visionary and Creator
Founder
DQuestar.com
September 1986 – Present
Visionary, Founder & President
Founder
Blue Line Ground Transportation
April 1986 - Present
Visionary and Founder
Regional Director of Sales & Marketing Hyatt Regency Cancun August 1984 - October 1986
My mission was to position this property as the leading hotel of Cancun thank GOD, I was responsible to achieve the highest occupancy ever at this destination with a 98.2% net in 1985, recognized as the best Director of Sales for Hyatt International Hotels that year.
Regional Director of Sales & Marketing
Holiday Inn Acapulco Beach
August 1983 - July 1984
Highest occupancy registered in Cancun with 98.2% in 1985
Regional Director of Sales & Marketing
Americana Hotels - Condesa, El Presidente & Fiesta Tortuga
October 1979 - July 1983
100% responsible for Sales and Marketing of these three hotels
Director of Sales
Acapulco Continental Hotel
April 1974 - July 1979
100% responsable for Sales and Marketing
Early life and education[editar]
Holiday Inn University Hotel Administration, Hotel Administratioin 1983 – 1983
Universidad Autónoma de Guerrero
Lic. en Administración Turística, Turismo
1972 – 1976
Onteora High School at Boiceville, NY
12, High School and English
1966 – 1970
Colegio La Salle Acapulco
Bachellor
1958 – 1966
Legacy[editar]
Incentives and vacations international destination management company
IVI DMC
Incentives And Vacations International Destination Management Company (IVI DMC) was founded in Cancun México in 1986 by Jose Manuel García because he and his associates saw a need for a company specializing in high quality professional services for groups visiting the destination. Their small office In Cancun has grown to become a network of IVI offices throughout the Americas. As a pioneer in the group business in Mexico, IVI was the first to feature staff members in uniform to make it easier for clients to recognize them. IVI also led the way in the use of high-tech tools such as computers, fax machines and radio communications.
After two years of success at delivering services to group operations, IVI evaluated what clients needed the most, and assistance that was not yet available to clients. IVI decided it was ready to upgrade its capabilities and added new services to its growing list of clients. So in 1988, Incentives and Vacations International was became IVI Destination Management, the first full-service DMC in Mexico.
IVI Destination Management has grown significantly since its founding since our founding, and now provides full destination management services from offices at 22 Destinations in 6 Countries. Each IVI Destination Management office is co-owned and independently managed by a strong executive leadership team. IVI feels its business model of co-owned offices is much more likely to meet – or in most cases, exceed – customer expectations. Franchise operators frequently are required to follow inflexible rules that do not contribute to customer satisfaction. In contrast, the talented people who IVI’s offices are free to do whatever it takes to produce the results their clients demand.
In brief, our commitment is simple: We Make You Look GREAT!
Vision[editar]
To run a world-class company that will set fresh trends, and establish new standards for best practices in the MICE industry by exceeding customer expectations as a result IVI will deliver corresponding benefits to the owners and associates who manage our businesses in Latin America.
Mission[editar]
Mission Statemen to earn and maintain our clients’ trust at each one of our IVI destinations by convincing them that their goals are our goals, and by delivering services that exceed industry standards and customer expectations. We also will meet client needs by providing exceptional product knowledge, creative solutions, cost-value and effectiveness in every measurable way. IVI also will earn client appreciation with a smoothly operating and efficient business organization that relies on strong management systems, ISO quality standards, and pride and belief in the remarkable abilities of our people. IVI’s mission also features an infinite commitment "To make YOU look GREAT!]
Objetives[editar]
Inbound[editar]
Outbound[editar]
History[editar]
1986 Founded as Ground Operator
1988 Upgraded to Full Service DMC model. (First one in Mexico to operate as DMC)
1992 restructuring to serve better every specific segment, each one with its own management and staff: IVI Destination Management for DMC Operations Blueline for Transportation MexicoQuest for Web Business TravelSmart for Travel.
2000 Year of ISO 9002:1994 Quality Standards Certification.
2003 Quality System upgraded to ISO 9001:2000
2003 Safety and Security Department
2005 The Largest DMC Network in Mexico, Central America and EUA.
2005 Creation of Friends of Maya Foundation
2007 new Destination Dominican Republic.
2008 IVI new Destination Guadalajara.
2008 MexicoQuest is absorbed by H+P Marketing a new IVI marketing company
2009 IVI new Destinations in South America: Argentina and Brazil
10 commandments[editar]
The client cometh first[editar]
The first of the Ten Commandments announced by Moses said we should give "Love to God above all things." In business terms: "we shall worship our client above everything else".
We shalt not consider anything to be impossible[editar]
Although miracles may take a little longer, we shall do our best to deliver everything a client wants. And often even more.
We shalt honor (fulfill) everything we promise[editar]
If we promise something, we will fulfill the client's expectations.
The client deserveth more than he (or she) expects[editar]
Because a satisfied client returneth, and recommendeth our services to others.
Our company's reputation dependeth on all of us[editar]
Every IVI team member assumes a huge responsibility: maintaining our excellent reputation by helping make a client very happy.
We shalt value our own people as we value our clients[editar]
We loveth our own people, because it is written that only a happy and satisfied associate can satisfy a client.
The client is the sole judge of the quality of our service[editar]
We knoweth that if just one associate fails, the penalty is severe - the client will go home with an unhappy opinion of us.
We shalt not covet praise unless we strive constantly to earn it[editar]
ISO 9001-2008 quality standards, does not guarantee perfection. Only hard-working IVI people dedicated to putting smiles on client faces can maintain our annual ISO certification.
We shalt not forget there is always room for improvements[editar]
We know we must always strive to raise our performance standards to stay ahead of our Competitors.
Our solar system containeth no Superstars[editar]
We work as a team on more important goals: doing everything possible, every day, to show that we are the only DMC worthy of the client's business.
Credo[editar]
Yes, since 1986, we are those neatly attired people in the turquoise blue and white uniforms. Many people call us "the Smurfs". We are knowledgeable, witty, fun to have around, and beautiful or handsome (as the case may be). We can run faster than Speedy Gonzalez, we can be in two or three different places at once, and willing to do anything legal for our clients. You can find us popping up at airports, historical and archaeological sites, and we may pop up at deluxe resorts, charming hotels, at golf courses or scenic beaches, and of course we frequently appear at the great restaurants in town. We enjoy Smurfs teamwork because it's fun, and having fun doing our jobs is our passion. We can do the impossible right away - miracles may take a little longer.
Industry Connections[editar]
IVI Destination Management and its industry-connections associates have been members of the following international industry associations during the last 15 years:
Association of Destination Management Experts - ADME
Society of Incentive Travel Executives - SITE
Meeting Professionals International - MPI
Professional Convention Management Association - PCMA
Financial and Insurance Conference Planners - FICP
Hospitality Sales and Marketing Association International -HSMAI
and national associations such as
Asociacion Mexicana de Agencias de Viajes - AMAV
Asociacion de Hoteles de Cancun - AHC
Industry Relations Speaker at various world forums & International Tradeshows[editar]
Every year you can find an IVI Executive at any of the following trade shows and events
Professional Convention Management Association - Annual Conference
AIBTM - Americas Meetings & Events Exhibition - Baltimore, MD
IMEX America – Las Vegas, NV
Meeting Professionals International - World Educational Congress
Incentive Works – Toronto, Canada
Motivation Show – Chicago, USA
EIBTM - Global Meetings & Events Exhibition – Barcelona, Spain
FICP Events
ABAV (Feira das Américas e Congresso Brasileiro de Agências de Viagens) – Rio de Janeiro, Brazil
National Tradeshows[editar]
Every year you can find an IVI Executive at any of the following trade shows and events:
MPM - Meeting Place Mexico, Puerto Vallarta, Jalisco
MPC - Meeting Place Cancun, Cancun, Qunitana Roo
Philanthropy[editar]
Friends of the Maya Foundation is a link between the visitors and the Maya Communities.
The Friends of the Maya Foundation delivers immediate and lasting improvements to the World of the Maya Communities.
Creed
"My Foundation, your Fundation"
"We are all important people and have enough to think about our own welfare and happiness.
Altruism is a moral responsibility with yourself and Society.
We all need something, good be spiritual, rational or physical.
Spiritual: With God
Rational: With yourself… your own piece
Physical: A smile, a final hug… It was worth all the hard work!!"
“Who loves thinks, who thinks connects with the heart”
Julieta de la Parra. Director Friends of the Maya Foundation
On a final note:
"We are all part of others, when someone hurts you, it hurts me and at the same time it hurts everyone in the world"
Objetives
Enhance social solidarity campaigns with only three major targets:
Schoolarships
La Salle University (Juarez Mayan Town)
Bonfil School Reconstruction
Green Initiatives
Flora, Fauna y Cultura (La ceiba)
Flora, Fauna y Cultura (Puerto Aventuras)
Health Support
Save the Children Mexico Tixcacacupul, Yucatan
Dentological Assistance